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Retail Business Services, LLC, is the services company of Ahold Delhaize USA, currently providing services to six East Coast grocery brands, including: 
Food Lion, Stop & Shop, Giant-Martins, Giant Food Inc., and Hannaford, as well as the country’s largest online grocery retailer, Peapod. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies with services including Commercial Services and Strategy, Operations, Information Technology, Financial Services, Legal Services, Communications, Supply Chain and People Systems and Services.

Position Title: Mobility Portfolio Manager III
Position Location: Salisbury, NC or Quincy, MA
Position Summary: We are looking for a bright, experienced, energetic leader to join our team. As a company, we strive to be number one in all of our operating markets by:
• Leading and enabling IT staff, vendors, and third-party Information Technology (IT) providers to make Ahold Delhaize more competitive through technology
• Delivering innovative and simple to use business processes and systems
• Achieving excellence in our shopping experience, both in and out of the store As a leader in the mobility space, you will oversee a team responsible for introducing new functionality and provides administrative oversight for mobile apps that our customers and associates use in the business. We currently have a position available in RBS IT End User Technology.

Principle Job Duties and Responsibilities:
• Use experience and expertise to lead a team of engineers focused on delivering mobile initiatives that align with company/department goals and objectives
• Maintain knowledge on the latest industry news and challenges for retail and mobility
• Ensure strategic alignment to company/department goals and objectives
• Manage mobility portfolio and ensure alignment to business commitments
• Continuously evaluate, prioritize and optimize IT investment portfolio based on strategic value, business needs, cost/benefits and critical risk across all regions.
• Identify and exploit synergies, eliminate duplication across all regions and programs.
• Facilitates integrated planning sessions across domains
• Manage resources to support demand. Ensure the solutions team efforts are properly scheduled and staffed to ensure commitments are met as scheduled and within budget. Organize and direct the solution team and third-party providers in the planning, development, implementation, and operationalization of assigned portfolio. • Enforce mobile device policies and procedures with business
• Work with the Business Consultant to liaison with Client's business units
• Be a mentor and work with associates and vendors that support the EMM environments. Innovation/Trends
 Continuously Innovates and Follows Industry Trends:
• Maintains up-to-date knowledge of mobility technology disciplines and best practices
• Researches new technologies and participates in industry communities or attend customer research activities to gain a better understanding of innovative ways to use technologies to help the business
• Recommends software enhancements and additional opportunities based on findings Customer Service/Relationship Management
 Stays connected to the business:
• Works with Customer Support and IT Service Delivery to investigate and identify system issues
• Reviews business processes to understand the capability gaps and opportunities
• Recommends Innovations and business processes, systems simplifications, and best practices
• Maintains a high level of individual contribution, professional growth, and ability to function effectively and independently, and challenges others to do the same
• Builds professional relationships with the team members and function heads
• Collaborates with team members and members of other teams on how technology can be used to match or outpace competitor performance Vendor/Supplier Management
 Stays connected to the vendors:
• Conduct 3rd-party web vendor/product evaluations and recommendations as needed
• Builds professional relationships with third-party vendors
• Works with third-party vendors to integrate their services
• Builds best practices and policies around the use of EMM platform (e.g. API’s, integration) • Ensure monitoring systems for tracking third-party performance and device usage

What you’ll do:

  • Manage our fleet of 4000+ Mac endpoints
  • Plan, test, and execute software updates and OS updates
  • Ensure proper patch level compliance and encryption across the Mac environment
  • Customize and package software, scripts, and applications for global deployment
  • Architect and support image creation for the desktop support teams
  • Scope small to medium projects effectively, and drive towards delivery
  • Handle escalations from IT Operations staff and provide training as necessary
  • Document and maintain client operating procedures and best practices

Minimum qualifications:

  • Bachelor’s degree preferred of equivalent experience
  • 3+ years experience in IT Support or IT Operations
  • 1+ years of experience managing 500+ endpoints as a Client/System Engineer
  • Experience working with Munki, Chef, AutoPkg, or DEP

Preferred qualifications:

  • Expert knowledge of Endpoint Management Tools & Practices
  • Experience managing environments with 1000+ endpoints
  • Highly familiar with configuration management tools such as Ansible, Puppet, Chef, etc.
  • Proficient at scripting (ex. BASH, Apple Script, Powershell, Python)
  • Networking fundamentals and support experience
  • Strong knowledge of desktop/enterprise security best practices
  • CCA, CMA, CJA or similar JAMF training
  • Other Mac, Linux or Network certifications
  • LDAP and Active Directory experience
  • Experience building and maintaining automation pipeline

Why Join the Health Information Technology & Services (HITS) Enterprise Device Engineering and Management (EDEM) Team?

We are seeking a highly talented, customer-and results-driven Enterprise Mobility Management Engineer to support and develop its managed mobile device platform.

MDM is utilized on over 22,000 client devices throughout Michigan Medicine to secure, manage, and provide application delivery services to both corporate and BYOD devices. EDEM’s role is to provide customer-focused engineering services for the development and management of reliable, secure, and supportable computing devices. This is accomplished by providing comprehensive business analysis, the development of centrally-managed products and services, and application packaging. EDEM uses standards-driven technologies and functions within HITS’s operational framework to deliver effective and efficient customer solutions.

In this position, you will act as the subject matter expert for the EMM platform, including Mac, iOS and Android devices, providing level-3 support, while training and supporting additional team members who also support the platform. We are in search of someone who experience managing Android, iOS and Mac devices using an enterprise mobile management solution, and preferably experience with AirWatch. Experience with Microsoft System Center technologies, Active Directory GPOs, advanced scripting knowledge, experience with Citrix XenDesktop, and VMware VDI technologies are also helpful.

What Perks and Benefits Can We Offer?

  • 2:1 match on retirement savings
  • Excellent medical, dental, and vision coverage starting on day one of employment
  • Generous Paid Time Off (PTO) and paid holidays
  • Short and long term disability plans
  • Tremendous team support and professional development


  • Manage and maintain the MDM/EMM platform leveraged on over 22,000 devices, comprised of Apple iOS, Android and MacOS devices
  • Troubleshoot and resolve tickets related to iOS, Android and Mac devices
  • Perform maintenance, configuration changes and platform upgrades as necessary
  • Assist with day to day enrollment/provisioning/monitoring of devices
  • Ensure that company policies are enabled and functional on applicable devices
  • Provide general guidance on strategic direction of MDM including emerging technologies and trends, particularly as they apply to the Healthcare industry
  • Create policies and software packages for delivery on above referenced devices
  • Assist in creating support documentation for the MDM platform, both for technical and non-technical audiences

Required Qualifications:

  • Bachelor’s degree in Computer Science or a related field
  • 2-3 years demonstrating expert-level experience in managing and maintaining an enterprise mobility management solution, including patches, feature enhancements and general product lifecycle management and providing level-3 engineering support in a diverse enterprise environment
  • 2-3 years configuring, deploying and managing Apple MacOS, iOS and Android devices in an enterprise environment
  • Ability to document architectural and procedural documentation for technical and non-technical viewers
  • Experience with MacOS and iOS – hardware, software, scripting, Apple DEP, packaging and deploying applications and policies via MDM to these devices
  • Excellent communication (written and oral) and organizational skills (attention to detail) with the ability to interact effectively with employees at all levels within the organization
  • Strong background in customer service, providing direct customer support
  • Time management skills to work with multiple projects at various stages of development
  • Ability to maintain a positive attitude while working in a dynamic, fast-paced environment

Desired Qualifications (not required, but a plus):

  • Master’s degree in Computer Science or a related field
  • Working knowledge of / experience with VMware Workspace One and/or Microsoft Intune
  • Experience in Healthcare IT
  • Experience with VMware Horizon and knowledge of VDI
  • Experience with supporting a Citrix environment
  • Ability to plan and execute a complex, multi-phased software development project on-time

Background Screening:

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job Type: Full-time


Bachelor's (Required)

Position Title: Mobility Support Specialist

FLSA Status: Exempt

Position Summary:

The Mobility Support Specialists (MSS) will respond to user complaints and problems remotely over the phone or through the console of the specific application to troubleshoot the issue. The MSS will talk to the user to understand and identify what type of problem they are experiencing and then walk them through a step-by-step process to solve the problem. The MSS will also provide training to users on how to use various mobile applications supporting the business.

Principal Responsibilities:

  • Configure and troubleshoot mobile devices including but not limited to iOS and Android smart phones and tablets.
  • Install, troubleshoot, configure and document changes required to make identified web-based applications to work in the mobile device environment.
  • Serve as subject matter expert/point of contact for the Help Desk, application owners and tier-3 support teams on issues related to the mobile device environment.
  • Interface with Vendors staff in-person or via phone and email, and to provide mobility-related support.
  • Assist in administering the lifecycle of corporate mobile devices including provisioning, inventory management, and decommissioning in accordance with company guidelines.
  • Analyze and resolve incident tickets relating to mobility support services.
  • Configure mobile devices for mobile apps, VPN, and SecurID authentication.
  • Educate, train, and mentor Enterprise Mobility Specialist team members
  • Escalate critical client issues to OEM support teams, such as VMwares Partner Support
  • Assists IT team members as assigned.

Education & Experience Qualifications

  • Associate s degree in computer science or related field OR 4 or more years of relevant work experience.
  • Experience in supporting Apple and Android devices in a corporate environment is strongly preferred.
  • In-depth knowledge and experience in mobile device configuration, app installation, and troubleshooting.
  • Strong understanding of Mobile Device Management Systems (MDMs), AirWatch Console Administration in particular.
  • Extensive experience in using Remedy, ServiceNow, or other incident tracking systems.

Skills & Abilities Qualifications:

  • Strong focus on service delivery to internal customers while supporting alignment with broader organization. Must build and develop relationships and be able to absorb and translate others' statements into objective responses and actions.
  • Excellent time-management and organizational skill. Must be detail-oriented, organized and able to set priorities and to ensure timely completion of responsibilities in a fast-paced, deadline-driven environment.
  • Excellent communication and facilitation skills. Able to drive change and facilitate internal communication processes. Must possess capacity to build strong collaborative relationships. Able to effectively influence and manage crucial conversations with key stakeholders.
  • Able to work through necessary channels to accomplish outcomes in complex settings; understanding of processes and continuous improvement.
  • Ability to demonstrate common sense, sound judgement and analytical skills with minimum direction to resolve problems or discrepancies within the essential job functions.
  • Ability to multi-task and to work collaboratively and cooperatively, as a member of a diverse team.
  • Requires analytical, technical and/or management capabilities. Able to simultaneously think and act strategically and operationally.

Physical Requirements:

Rarely = less than 10%
Occasionally = up to 33%
Frequently = up to 66%
Continuously = 67% to 100%

Rarely: Crawling, climbing on/off truck, climbing poles, gripping, color vision, pushing, pulling, climbing ladders, balancing.

Occasionally: Kneeling, squatting, sense of touch, manual dexterity, reaching, range of motion, lifting, carrying, lifting over 10lbs to 50lbs, lifting up to 50lbs.

Frequently: Standing, walking, stooping, climbing stairs, lifting up to 10lbs.

Continuously: Sitting, body twisting, speaking clearly, seeing distant, seeing, reading, hearing – speech range, depth perception.

Tracking Code 1075-968

Job Description
Manage, maintain, support, troubleshoot and optimize mobile solutions and recommend solutions to address future needs; responsible for ordering, provisioning, tracking, and troubleshooting mobile devices; maintains and administers the credit union’s mobile communication systems and ancillary systems; assists in evalu­ating and acquiring new mobile technologies, equipment and systems; participates in day-to-day technical installation, troubleshooting and maintenance of systems to ensure effective and reliable service; and performs related duties as assigned or requested.

Required Experience

  • A bachelor’s degree in information systems, information technology, computer science or a closely related field
  • Three years of responsible experience in the IT field, with experience in supporting mobile device management systems preferred.
  • Experience with administering Apple IOS and Droid operating systems and applications.
  • Understanding of enterprise-level mobile device management application, and Wireless network (Wi-Fi) setup.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

We are proud to be a Drug-Free and Tobacco Free Workplace

Job Location Huntsville, United States
Position Type Full-Time/Regular

Tracking Code: 13805

Job Description:
This title is in a Civil Service competitive class that is subject to examination. Position is only open to candidates with permanent NYC Civil Service status as Computer Associate (Software).

Position Summary: Under the direct supervision of the Devices and Imaging Team Manager, the Imaging/Mobile Device Management (MDM) Specialist will be responsible for day-to-day Imaging and Mobile Device Management (MDM) work. This position will be responsible for requirements gathering, test plan development, application testing, and creation of integration procedures, and will create and maintain system operating system (OS) configuration for MDM enrollment as well as high-quality deliverables articulating requirements, configurations, and test plans. The MDM Specialist is responsible for average inventory related tasks. Performs related work.

Reports to: Devices and Imaging Team Manager

Direct Reports: N/A

Key Relationships: Interacts with team members of the Devices and Imaging, Infrastructure, Server Operations, and Security teams as well as Borough Technology Directors and field staff. Interacts with all levels of management staff and project teams to facilitate the resolution of problems and competing priorities. Original Equipment Manufacturer (OEM) vendor interactions will account for fifty percent of the communications.

Participates actively in the requirements gathering, design, and build phases delivering high- quality deliverables.
Interfaces with users, sponsors, and all other stakeholders in order to determine evolving requirements, feasibility, and interoperability in the existing Enterprise infrastructure.
Coordinates with vendors and internal stakeholders to understand image requirements, build, test, and deploy images, and synthesize technical requirements.
Generates a set of acceptance test requirements, together with the designers and test engineers, which determine that all high-level requirements have been met.
Acts as lead in validating of PC/Mac/Chrome and Mobile Device configuration and application compatibility with current and new applications being adopted.
Works with other internal groups on application and configuration enhancements and integration with our dynamic environment.
Leads execution of test plan to assert application functionality and performance in DOE school environments (wireless, wired, browser types, plugins, etc.).
Documents test plan results and coordinates “lessons learned” sessions with internal teams and vendor partners.
Leads projects on improvement of internal processes for imaging and device management.
Works with OEM vendors to resolve issues identified and maintain tracking documentation.
Documents hardware platform capabilities and creates application/platform compatibility matrix.
Provides direction to field teams, school technicians, and other stakeholders with how to use imaging and MDM tools.
Oversees and trains interns in the use imaging and MDM tools.

Qualification Requirements:

Position is only open to candidates with permanent NYC Civil Service status as Computer Associate (Software).


In addition to meeting the minimum Qualification Requirements, individuals must have an additional two years of satisfactory full-time computer software experience in computer systems development and analysis, applications programming, database administration, maintenance and support, systems programming, data communications, mainframe development, mobile development, web development, and design.


Ability to work independently.
Experience writing integration scripts for execution; self-starter with the ability to take initiative when working with vendors and business users.
Ability to modify style or behavior to accomplish tasks, overcome stressful situations, and produce successful results.
Excellent oral and written communication skills.
Expert in documenting technical requirements.
Experience with developing comprehensive technical test plans to assert functional and operational requirements including performance.
Background in image creation and Mobile OS.
Experience in deploying applications in large enterprise environments.
Strong working knowledge of Windows 7, 8, 10; Mac OS X 10.3 – 10.14.x; Android; Chrome OS; and IOS.
Strong working knowledge of Microsoft MDT / SCCM / Intune, JAMF, Google Management Console, and Apple School Manager or equivalent.
Strong working knowledge of popular web browsers, including Internet Explorer 11, Firefox, Safari, Chrome, Edge, etc.
Experience testing web applications.
Knowledge of networking, including IP address and high-level analysis of network captures.
Knowledge of network services such as DNS, DHCP, Network File System, and printing services.
Experience with education or other online learning environments.
General hardware knowledge of printers, monitors, Wi-Fi, and other peripherals.

Salary: $85,508+

(Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not make less than their current salary.)

Please include a resume and cover letter with your application.

Applications will be accepted until position through May 20, 2019, until 3:00 p.m.

NOTE: The filling of all positions is subject to budget availability.

This position is open to qualified persons with a disability who are eligible for the 55-a program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a program.


It is the policy of the Department of Education of the City of New York to provide educational and employment opportunities without regard to race, color, religion, creed, ethnicity, national origin, alienage, citizenship status, age, marital status, partnership status, disability, sexual orientation, gender (sex), military status, prior record of arrest or conviction (except as permitted by law), predisposing genetic characteristics, or status as a victim of domestic violence, sexual offenses and stalking, and to maintain an environment free of harassment on any of the above-noted grounds, including sexual harassment or retaliation. Inquiries regarding compliance with this equal opportunity policy may be directed to: Office of Equal Opportunity, 65 Court Street, Room 1102, Brooklyn, New York 11201

Job Location
Citywide, New York, United States
Position Type
New Posting
Job Group

Job Title: Mobile Device Administrator

Summary: The Mobile Device Administrator will ensure efficient mobile operations for the end-user community. This includes providing support for mobile devices and products, including IOS, Android, MIFI, and Hotspots devices. This role requires the active monitoring of Mobile Service Desk tickets; resolving end-user requests; and completing new hire deployments, all within established SLAs. The Mobile Support Technician must have the ability to work with minimal supervision, be self-motivated, be able to handle multiple tasks simultaneously, and prioritize work at all stages of the Mobile Support Lifecycle.

Essential Duties and Responsibilities:

  • Support all aspects of Mobile Device Lifecycle including 2nd and 3rd level mobile support, procurement, deployment, refresh, reclamation, decommission, and troubleshooting.
  • Deploy and support IOS and Android mobile devices including basic phones, smart phones, tablets, and hotspots
  • Thoroughly record information into a ticketing system to ensure resolution in compliance with service level agreements.
  • Interact with third-party vendors and carriers.
  • Enforce mobile device security by ensuring compliance with company’s security policies and procedures.
  • Maintain mobile device inventory and provide the organization with a real-time inventory of levels.
  • Administer Intune and Airwatch MDM solution, as well as Apple Business Manager (DEP) and Android Enterprise Device Management.
  • Work with mobile device vendors on various account maintenance tasks, including billing discrepancies, reporting, and service issues.


  • Bachelor’s Degree in an IT-related discipline
  • Independent thinker with a strong sense of urgency.
  • Excellent written, verbal, and client-facing communication skills.
  • Strong analytical and problem-solving skills with excellent attention to detail.
  • Ability to prioritize and manage work day tasks.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success.

Equal Opportunity Employer